You will receive an email confirmation within a few minutes of your purchase. If you don't see it, please check your spam folder. For any issues, you can email support@carolein.ca to have it resent.

We understand that mistakes happen! Please contact us immediately at support@carolein.ca with your order number and the correct shipping address.

We will do our best to update your address before the order is shipped. However, once an order has left our facility, we are unable to change the shipping address.

Yes, we ship worldwide from Canada. Shipping is free for international orders over $100, and $15 for orders under that amount. Delivery typically takes 7-15 business days. Please note that you are responsible for any customs fees.

Once you place an order, we will pack and prepare it for shipment within 1-2 business days. After your order has shipped, you will receive an email with a tracking number so you can follow your package's journey.

The estimated delivery times are:

• Canada & U.S.: 3–7 business days
• International: 7–15 business days

Please note that these are estimates, and actual delivery times may vary due to holidays or other factors.