Contact us
Your experience matters to us. For questions, feedback, or collaborations, send us a note: team@carolein.ca
Send us a message
Have a question or request? Use the form below to reach us directly.
Below are some common questions:
Your experience matters to us. For questions, feedback, or collaborations, send us a note: team@carolein.ca
Due to spammers, we don't have a live chat, but we are always here to help!
If you have a question or need assistance with your order, simply send us a message on one of our social media channels. We'll get back to you as soon as possible!
For detailed inquiries, send us a message and we’ll get back to you within 24 hours.
Find answers to common questions about care, shipping, and our materials.
Have a question or request? Use the form below to reach us directly.
Below are some common questions:
You will receive an email confirmation within a few minutes of your purchase. If you don't see it, please check your spam folder. For any issues, you can email support@carolein.ca to have it resent.
We understand that mistakes happen! Please contact us immediately at support@carolein.ca with your order number and the correct shipping address.
We will do our best to update your address before the order is shipped. However, once an order has left our facility, we are unable to change the shipping address.
Yes, we ship worldwide from Canada. Shipping is free for international orders over $100, and $15 for orders under that amount. Delivery typically takes 7-15 business days. Please note that you are responsible for any customs fees.
Once you place an order, we will pack and prepare it for shipment within 1-2 business days. After your order has shipped, you will receive an email with a tracking number so you can follow your package's journey.
The estimated delivery times are:
Please note that these are estimates, and actual delivery times may vary due to holidays or other factors.