Jewelry Warranty
30-Day Limited Warranty
At Carolein Jewelry, we take pride in creating high-quality pieces designed to last. Every item is carefully crafted, inspected, and packaged with care before shipping.
We offer a 30-day limited warranty that covers manufacturing defects only. If your jewelry arrives with an issue, we’ll make it right.
What’s Covered (Defects Only ✅)
Our warranty covers manufacturing defects reported within 30 days of delivery, including:
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Broken chain, clasp, or earring back upon arrival
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Loose or missing stones caused by a production flaw
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Gold plating peeling or bubbling within 30 days
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Defective locks, hinges, or closures
If a defect is confirmed, we’ll repair, replace, or issue store credit.
What’s Not Covered ❌
The warranty does not cover:
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Any issues reported after 30 days
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Normal wear and tear
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Scratches, dents, or bends from everyday use
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Damage caused by perfumes, lotions, or chemicals
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Lost, stolen, or accidentally damaged items
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Items altered or repaired by third parties
How to Make a Warranty Claim
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Email support@carolein.ca within 30 days of receiving your order.
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Include your order number and clear photos showing the defect.
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If approved, we’ll repair, replace, or issue store credit depending on stock availability.
Need Help?
For warranty questions, email us at support@carolein.ca.
With mindful care, your jewelry will stay radiant and durable for years to come.
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